The transport fee for the delivery is the same as for the pickup, as long as the new address is within the same metropolitan area (within a 15 km radius). Personnel costs at the delivery address depend on your specific requirements and the time needed on-site. A detailed cost breakdown will be shown in your customer account when booking the return delivery, so there won’t be any unexpected charges.

If you need your items on short notice, you can easily book a return delivery through your customer account, usually with just three business days’ notice.

If none of the available time slots work for you but you urgently need your items, please send us an email at info@savespace.eu and we will do our best to find a quick solution for you.

Yes, we are happy to deliver your belongings to any address within Germany. As long as the new address is within the same metropolitan area (within a 15 km radius), the return delivery will be charged at the same price as the pickup. Additional costs apply for addresses outside this area, which can be viewed in the portal after entering the new address.

If you require delivery to another European country, please contact our customer service team to receive a tailored quote.

Simply use the item overview in your customer account to arrange the return delivery of some or all of your items.
Select the items you would like to have delivered back to you and choose your preferred delivery time slot.

On delivery day please make sure either you or a specified neighbor is there to accept your things and to sign that you have received all items requested.

That's totally fine! You have the whole overview of items you have stored with us in your customer profile and you can select the individual items you want delivered back.

As we do not open your boxes, we unfortunately can not bring you a specific thing from inside one of your boxes. In this case you need to remember which box holds the items you need and we can deliver you the whole box. Then you can immediately take out that item and we will take the rest of the box back to store.

In this case you of course only need to pay for a delivery flat fee, not a pick-up as we only drive once!

Please give us a call or contact us at info@savespace.eu.

The driver will arrive during the time slot that you specified.

We know how valuable your time is, and of course, we do everything to schedule our drivers in such a way that they will be on time. In the rare case that there is any delay, e.g., due to heavy traffic, we will give you a call so you are aware.

Yes, the driver will call you or ring the doorbell when they are outside so you can come meet them and get your things.

If you have ordered carrying or assembly services, they will help you with this of course as well.

If you’re unable to attend your appointment, you can of course reschedule it free of charge or cancel it altogether.

However, if you do not make use of these options before the day of delivery, or if the driver is unable to reach anyone at the delivery address, we unfortunately have to retain the full delivery fee in order to at least partially cover our transport and service costs. You can then book a new delivery appointment through your customer account.

Our tip: Set yourself a reminder for your appointment to avoid unnecessary inconvenience.

Yes, we’re happy to deliver individual moving boxes so you can remove the items you need. Afterwards, we’ll seal the boxes again and take them back with us. In this case, you’ll only be charged the delivery fee, and no additional pickup fee applies.

To make this possible, it’s important that you know exactly which box contains the item you need. Our tip: clearly label your boxes and use the inventory list (Inventarliste) in your customer account to describe the contents of each box. This information is only visible to you, not to our staff.

First let us assure you that we will do our best that this will not happen!

In the rare case that it does, you must report obvious damages, loss or partial loss during delivery to our driver.

Non-obvious damage must be reported to us within 14 days after acceptance of the stored goods whereby you need to prove that the damage occurred during the storage or transport of the goods with us.

You will then be compensated for your loss.

No! We do not expect you to know in advance how long you want to store your belongings. Simply choose a date for us to pick up your items. For each month your items are stored with us, you will receive an invoice at the beginning of the month. Once you book your return delivery, we will refund the exact unused portion as SaveSpace credit. This means you only pay for the exact days your items are actually stored with us.

If you already know in advance how many months you would like to store your items for at least, you also have the option during booking to choose a longer minimum contract period in order to receive significant discounts on the transport fees.

Pickup and delivery fees depend on the storage volume, the required labor, and the transport distance. Of course, all costs are displayed transparently in the configurator before booking (Lagerräume).

The pickup and delivery fees are an important contribution toward covering our transport costs and allow us, among other things, to pay fair wages and maintain a modern vehicle fleet.

You pay for storage every 4 weeks. We offer both credit and debit card payments (Visa, Mastercard, Amex) and direct debit as payment options.

We recommend packing your belongings into moving boxes and protective packing materials before pickup so the handover can be completed quickly and as contactlessly as possible.
However, if you prefer, we are also happy to help you with packing during the pickup appointment.

If you need packing materials such as wrapping foil or moving blankets, you can conveniently order them while booking your storage space. We will then deliver them to your home before your appointment.

You provide us with an estimate of how many square meters you intend to store in advance. An accurate estimate is crucial for us, as we need to know in advance how many staff members are required for your appointment and which vehicle to use for picking up your stored items.

Transport fees for storage rooms vary and will be displayed to you in the configurator before booking, depending on personnel effort and storage volume.

Once your belongings are stored with us, we re-measure precisely how much space they occupy, and you are only billed for that specific square meterage. With us, you only pay for the storage space you actually need, for as long as you need it, and not a cent more!

If you happen to need your items back earlier, we will refund you the proportional monthly amount on a day-to-day basis as SaveSpace credit!

No, this is what annoyed us about so many existing storage options and part of why SaveSpace was born. We want to be as transparent as possible with our pricing, so we clearly state the price in the booking process once you have selected what you want to store with us. Our prices are lower than average because we store your things outside of the expensive city center in our secure warehouses, that way we can pass on these savings to you!

If you don't use up a whole month, we even credit back whatever time period you didn't store with us to your SaveSpace account for future storage.

Check out our Preisliste

That’s no problem at all! We’re happy to return your items to you at any time during the month.

If your items are delivered back before the end of a billing period, we will refund the storage fees for the unused rental period as SaveSpace credit.

This way, you only pay on a daily basis for the items that are actually being stored with us!

No! At SaveSpace, you can store your belongings for just a few days or weeks, but also for several months or even years, entirely based on your needs.

If you need storage for less than one month, simply select a minimum contract period of one month during the booking process, schedule your return delivery whenever you need it, and we will refund the remaining unused storage time as SaveSpace credit.

Yes, please close your box, suitcase, or other packing material.

Please also keep in mind that the pick-up is quicker if you have already wrapped your items beforehand.

Yes, you are of course welcome to use your own packing materials, moving boxes, and containers.

Alternatively, you can conveniently purchase suitable packing materials during the booking process for your SaveSpace pickup. We offer packing supplies for almost all types of items, including stretch wrap, bubble wrap, moving boxes, mattress covers, moving blankets, packing tape, and much more.

The packing materials will be delivered to your home before your pickup appointment. Please take the indicated delivery time for the packing materials into account when choosing your pickup date.

Yes, for safety and occupational health reasons, our staff can carry items weighing up to 25 kg per employee.

If you would like to store heavier items, please contact us before your appointment. Simply reach out to us by phone or via email at info@savespace.eu so we can find a suitable solution together.

Yes! You can purchase packing materials during the booking process. They will then be delivered to your home before your pickup appointment.

Please take the indicated delivery time of 4 business days into account when choosing your pickup date.

No need to do it for us - however, if it helps you to remember which box contains what, please feel free to label them clearly in some way, for example using a sticker or color marker.

To make things easier for you, you can also add a personal inventory list or notes to each item in your account to remind yourself what is in each box . This list is personal, and only you can see it; none of the SaveSpace personnel can.

We will label your boxes so that we can categorize and easily find them in our storage facility. Once we have your items, we will also upload a picture of each to your SaveSpace account so you can easily pick and choose which item you want back at what time.

We offer a wide range of packing materials, including moving boxes, moving blankets, stretch wrap, bubble wrap, wardrobe boxes, mattress and sofa covers, edge protectors, packing tape, and much more.

Please take the indicated delivery time of 4 business days into account when choosing your pickup date.

Yes! If you need your pickup on short notice, we can gladly arrange it as early as tomorrow. Simply select your preferred time slot during the booking process.

Please note, however, that for short-notice pickups within the next three days, we need to charge higher fees in order to cover our additional costs.

When you order a pick-up you will see a dropdown list of available 1-hour time slots, within our working hours listed below, that you can choose from.

Rhein-MainMo: 9 - 22 Uhr, Di: 7 - 22 Uhr, Mi: 7 - 22 Uhr, Do: 7 - 22 Uhr, Fr: 7 - 22 Uhr, Sa: 9 - 22 UhrRhein-NeckarMo: 11 - 22 Uhr, Di: 11 - 22 Uhr, Mi: 11 - 22 Uhr, Do: 11 - 22 Uhr, Fr: 11 - 22 Uhr, Sa: 11 - 22 UhrKarlsruhe-PforzheimMo: 11 - 21 Uhr, Di: 11 - 21 Uhr, Mi: 11 - 21 Uhr, Do: 11 - 21 Uhr, Fr: 11 - 21 Uhr, Sa: 11 - 21 UhrStuttgartMo: 11 - 20 Uhr, Di: 11 - 20 Uhr, Mi: 11 - 20 Uhr, Do: 11 - 20 Uhr, Fr: 11 - 20 Uhr, Sa: 11 - 20 UhrSaarbrückenMo: 11 - 21 Uhr, Di: 11 - 21 Uhr, Mi: 11 - 21 Uhr, Do: 11 - 21 Uhr, Fr: 11 - 21 Uhr, Sa: 11 - 21 UhrSüd-BadenMo: 8 - 17 Uhr, Di: 8 - 17 Uhr, Mi: 8 - 17 Uhr, Do: 8 - 17 Uhr, Fr: 8 - 15 UhrNord-Hessen / MarburgMo: 11 - 17 Uhr, Di: 11 - 17 Uhr, Mi: 11 - 17 Uhr, Do: 11 - 17 Uhr, Fr: 11 - 17 UhrAußerhalb (DE)Mo: 11 - 17 Uhr, Di: 11 - 17 Uhr, Mi: 11 - 17 Uhr, Do: 11 - 17 Uhr, Fr: 11 - 17 Uhr

Yes, that is possible. Please give us a call or send us an email at info@savespace.eu with the new date and time you would like to reschedule your appointment to, or let us know what changes you would like to make to the pickup volume.

However, if you contact us only on the day of the pickup or if nobody is available at the agreed time, we unfortunately have to charge the full pickup fee in order to cover our service and transport costs.

You will receive a text message at least 30 minutes before the driver arrives.
Once the driver is at your door, they will call or ring the doorbell.

If you’re unable to attend your appointment, we recommend rescheduling it free of charge. Alternatively, you can of course also cancel your appointment. Cancellations are free of charge up to 7 days before the pickup date. For cancellations on shorter notice, we charge the cancellation fee that was communicated to you during the booking process and in your appointment confirmation.

If the driver is unable to reach you or finds nobody at the pickup address on the day of the appointment, we unfortunately have to retain the full pickup fee in order to at least partially cover our transport and service costs. You can then book a new pickup appointment through your account.

Our tip: Set yourself a reminder for your appointment to avoid unnecessary inconvenience.

For the safety of your belongings, we encourage you to be present when we come to pick up your things.

If you can't be there, you can also tell us to collect your belongings at a neighbor's or friend's place. If this is the case, please enter your neighbor's/ friend's address into the address supplement when ordering.

Our team will arrive within the agreed one-hour time slot, and you will receive a text message at least 30 minutes before arrival with the exact arrival time.

If there are any delays due to heavy traffic or similar circumstances, we will call you to let you know. Of course, we plan our appointments carefully to avoid this whenever possible.

Yes, SaveSpace also stores furniture. Whether it’s individual pieces of furniture or an entire household, we offer storage units ranging from 1 m² to 300 m². That means there’s plenty of space for your sofa, bed, wardrobe, table, or chest of drawers as well.

You can easily rent the right storage unit here: Lagerräume

Don’t worry, we just ask you to make the best estimate you can based on the items you want to store with us. Once we pick-up your things and we bring them to our facility we can then adjust down or up as needed. We will of course upload photos to your customer account so you see how much space you are taking up.

Yes, because we need to make sure that there is nothing potentially dangerous to anyone handling your items or storing their belongings next to yours. Therefore, when accepting our terms and conditions, you agree to not include any of the following items:

• Items that violate legal or regulatory requirements of your area
• Items that may harm someone handling them (e..g, transport or carrying)
  
• Items that are inadequately packed to hold their contents and remain intact throughout storage time
  
• Any items that are broken or damaged
  
• Perishables
  
• Liquids
  
• Live or dead animals (with the exception of legal hunting trophies)
  
• Live plants
  
• Anything toxic or poisonous
  
• Weapons, ammunition or explosives
  
• Drugs
  
• Stolen goods
  
• Radioactive materials
  
• Cash, checks and bills of exchange in any currency
  
• Items of value higher than insured amount or value that is difficult to estimate, such as, in particular, works of art,antiques, unique specimens, stamps, coins and medals, certificates, checks and other securities, admission tickets, tickets and other entitlement certificates, means of payment (money, check cards, credit cards), all types of shares, precious metals in the form of bars, jewelry, watches, cell phones, silver, gold and other precious metals, precious stones, as well as furs and handmade carpets,
  
• Posting, storage and/or delivery necessitates special expenses, esp. security measures,
  
• Goods not cleared through customs, esp. tobacco products, spirits and other goods whose import violates import prohibitions.
  

We do our very best to handle your belongings with great care.

However, since prevention is better than cure, we still ask you to pack your items as safely and securely as possible. As we do not open your boxes, it is especially important that they are packed in a way that prevents damage to loose or fragile items during transport.

Here are a few helpful tips:

• Place heavy items such as books or pots at the bottom of the box, followed by lighter items, and clothing on top
  
• Use paper, bubble wrap, towels, or blankets between fragile items
  
• Seal your boxes securely with packing tape
  
• If helpful, label your boxes so you can easily find everything again after delivery

We appreciate it if all your items are already packed before pickup, so the process can be completed as quickly and contactlessly as possible. However, we are also happy to help you with packing during the pickup appointment.

If you need packing materials such as wrapping foil or moving blankets, you can conveniently order them while booking your storage space. We will then deliver them to your home before your appointment.

We offer storage all over Germany.

We keep your possessions in rural areas. The precise storage location will be established on the day of your pickup. We employ this strategy to optimize our routes, enabling us to provide you with a highly competitive price.

You won't experience any disadvantages as you can request a (partial) return at any time, and we will conveniently deliver your belongings to your home

No! We value your privacy and will not go through your things. Nevertheless, we do have a list of items that we expect you to respect and do not pack here.

The only time we would open your boxes is if we have evidence that you might have packed some of the prohibited items (e.g., leaking liquid, strong smell). In this case, we will contact you to let you know that we are planning to open your boxes.

In your profile you will have an overview of the items you have stored with us.

For by-the-box storage we attach a picture of each box in storage so you see how it is stored. That way you can easily decide what boxes you want back and when.

For storage units we also upload a picture of your entire space so you have an overview.

Of course we do not open or look inside your boxes so we encourage you to make a list of things of what you included in each box. You can do this through adding a personal inventory list or notes to each item. This list is personal and only you can see it, none of the SaveSpace personnel.

Yes! All your goods are automatically insured up to a certain value (see Preisliste).

If you are planning to store something more valuable with us then we give you the option to purchase extra insurance coverage from our insurance partner.

First let us assure you that we will do our best that this will not happen!

In the rare case that it does, you must report obvious damages, loss or partial loss during delivery to our driver.

Non-obvious damage must be reported to us within 14 days after acceptance of the stored goods whereby you need to prove that the damage occurred during the storage or transport of the goods with us.